![]() If you encountered an issue in the product and need to launch Acronis Cyber Protect Connect in verbose mode to share the logs with us, here is the how-to. In the \Logs subfolder in the Acronis Cyber Protect Connect Agent installation folder (service daemon and RC logs)Īnd in %APPDATA%\Remotix Agent (GUI logs)Īt /var/log/ (service daemon logs)Īnd tmp/ (GUI logs).Īcronis Cyber Protect Connect verbose logs If Acronis support representative asks you to provide logs, follow the instructions below: Acronis Cyber Protect Connect Agent logsĪcronis Cyber Protect Connect Agent logs may be found at the following locations:Īt /Library/Logs/ (service daemon logs)Īnd ~/Library/Logs/ (agent GUI and RC logs) Note that settings are different for each type of connection: e.g., you need settings for Mac (NEAR) if you were connecting to a Mac with NEAR and Mac (Screen Sharing) if you were connecting with VNC.Īll Acronis Cyber Protect Connect desktop apps have a built-in debug mode that allows collecting logs. Please also check the modifier mappings in Acronis Cyber Protect Connect Preferences.Which keyboard mode is chosen (Smart or Raw).If you have a question about typing or modifier-related issues, please also mention: Information from the Connection Info window (available from the Acronis Cyber Protect Connect Viewer toolbar).If your question relates to the connection speed, please add the following information: Version numbers of Acronis Cyber Protect Connect.Third, please include the following in your request: Second, please describe the steps that you took, what happened, and what outcome you had expected instead. How to make your support request as informative as possibleįirst, make sure that you are running the latest versions of Acronis Cyber Protect Connect and Acronis Cyber Protect Connect Agent if possible. If you face an issue with the product, contact us. – All your connections, including Remotix Cloud, are now organized in groups.Our tech support is always in place to help you get the best experience with Acronis Cyber Protect Connect. The credential storage is fully encrypted with AES-256 with your personal password and no third party has access to it – Store your connection credentials in Remotix Cloud and automatically access them across all your devices. – Change remote display resolution on the fly (NEAR connections) – If remote machine has multiple displays, you can now see them all (NEAR connections) You can play the recorded session using Remotix – NEAR connections now support recording remote sessions into file for archiving or analyzing purposes. For example, you can use Cmd+C and Cmd+V Mac-specific shortcuts while connected to Windows – Use your local machine shortcuts on the remote machine. File transfer goes without network round-trips, so it’s lightning-fast even on slow networks and a huge amount of small files ![]() – The complete file manager with ability to transfer files between local and remote machines. – The whole Remotix UI was redesigned to be simpler and more intuitive Of course, It also allows you to connect to hosts that are not connected to your network, but you will have to manually input the server’s IP address, to select the connection type and port, if you want to use a SSH tunnel, and so on. ![]() ![]() It searches your network to identify Wifi or Ethernet connections available: the app selects the corresponding connection type, while providing the necessary authenticity information and other parameters and saving simply the settings for connecting to your remote machine. The application allows you to see a remote desktop, allowing you to carry out different operations, transfers files, synchronises the clipboard between devices etc. It provides you the ability, independent of the operating system, for VNC or RDP connections to distant workstations. Full public key and password authentication SSH tunnelling support Remotix Cloud – enables users from wherever to access all their machines. Automated discovery and network scanning of Bonjour servers enable finding and connecting to other devices easier. Advanced RDP implementation, with RD gateway, clipboard sync, bidirectional son, file and printer forwarding. Packed for everywhere access with the Remotix Cloud.įull support for Apple Screen Sharing – macOS login, clipboard sync, Apple’s adaptive codec, and multiple display settings are included. Now with RD gateway and several observators. Remotix remote connection software for Mac is a robust and quick application that allows easy access from your own Mac to many Macs (and PCs).
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